I contacted VisaHQ to get a business visa to UK to attend a conference and present a research at the request of my employer. I couldn’t use VFS Global with their priority options because I live far away from all their office locations. VisaHQ completely failed my application in every aspect possible. For those who do not know, the UK Embassy requires to fill in an online application form. An applicant does it himself (a visa agency will not do it for you). Then you schedule and attend a biometrics appointment, send a stamped appointment confirmation with your passport and all other printed documents to a visa agency for the review. The application must be submitted to the UK Embassy within 15 days after your biometric appointment. The role of a visa agency is to review it fast and advise you on any supportive documents to increase your chances for getting a visa. Simple job that requires expertise, organization and fast communication. There is no organization or fast communication in VisaHQ ! After their first review they asked me to provide a notarized and certified translation of my birth certificate. I did not have it notarized so it took me about 3 days to prepare and send it to them. After that I did not hear any substantial updates on my case for 10 days. I called and texted them every single day to check on my status. They kept saying: “Your visa specialist says that it’s in progress”. After about 8 days of these responses I finally asked to talk with a manager. They pulled my case. It turned out that they had been waiting for my birth certificate which I had already sent them via email after their first request and they just lost track of it. Moreover, it appeared that the visa specialist who was leading my case had quit several days before that and no one even checked on my case, even with all my calls and texts. As a result they submitted my application on the 15th day (the last day allowed) after my biometrics appointment. That’s how disorganized they are. At that time I already knew that I was at the critical point where I might simply not get my passport in time. But had no choice but to wait. There was still 5 weeks before the date of my departure so I had hope that the UK Embassy will handle it fast. I did not get a visa after all. I had to cancel my application and pull my passport from the Embassy urgently (for additional $100 fee from VisaHQ) because I needed my passport for another upcoming travel. Besides there were only 2 days left before my planned departure to UK so there wasn’t any chance that I could get a visa in time. The last stroke was a VisaHQ agent calling me and telling me that their visa specialist pulled some strings so I may still get my visa. They made me have hope until the last moment. It was very important for me to be at that conference. I’m heartbroken that I could not go. VisaHQ did everything possible to prevent me from getting a visa. Those 10 days that they wasted could really make a difference. This organization does not deserve to be called a visa agency.