I am writing to express my extreme dissatisfaction with the expedited visa service provided by VisaHQ. I applied for an expedited visa through VisaHQ with the explicit need for a quick turnaround. Despite my numerous calls to ensure timely processing, your company admitted to being late in submitting my application. Your delay caused significant inconvenience and additional expenses. When I demanded a refund for the service your agent initially agreed but within minutes of ending our call where I notified her that I was able to get a visa directly from the embassy quicker than your process, I received email notification that my expedited visa through VisaHQ had been approved. This approval came too late, as even if the visa had been sent to me, it would not have arrived in time for my scheduled flight. Further, it is quite suspicious how all of a sudden my visa was approved when the agent had no such status updates. Given the non-performance of the expedited visa service I paid for and the inconvenience it has caused, I have requested a full refund for my application fee.