DO NOT USE THIS AGENCY/COMPANY !!!(i wish i could give -0000) Dealing Agent (Mara Bathan) My partner already took a review off, because she was contacted by the agent. I reside in Ireland. My partner approached this agency this summer (2023), to assist us in obtaining a visa for me to attend my partner's sister's wedding (in the Philippines) I was abroad for the month of August and my partner requested information in relation to the documents that are required so it will be gathered during that time and when I was back in Ireland early 2nd of September 2023 my application will be ready to be submitted, however, Mara decided that she needs to talk to me (the applicant) on the phone before anything(???))which she never did. we had gathered all the documents that were requested and on 26/09/2023 my application was submitted. My flight is on the 6th of December 2023 and they have not yet obtained any visa nor there have been any decision issued. Mara Bathan has stated this is not normal, but I had to approach them countless times for her to contact the embassy and at times she would respond by saying she will do it next week. So much trust and faith has been placed in a professional agency and they do not care about people and their situations. This has been extremely stressful for me my partner (who is in the Philippines now) and the rest of the family and it is tearing us apart. I only have a couple of days before the idea of going to the Philippines and attending my sister in law's wedding will fade away due to the lack of competency of Mara and the agency. I will lose a few thousand euros for the flights and activities that were booked and have been paid for. Very frustrating and disappointing,