I would have given this visa service 1 star, but for the kindness of my visa follow-up person. She has been very kind, so I added an extra star because of her sincere kindness. However, my reason for giving this visa service a very low review is because according to the website and its reviewed guidelines, it was stated that it takes a maximum of 7-10 days to receive a decision on any visa application. Today makes it 11 business days and 16 days since I submitted my visa application. My flight is scheduled for tomorrow and I am yet to receive my passport back as promised when I chose to use this visa service.