While this company promises no stress service and constant follow up, I did not find that to be totally true. They informed me of receipt of the paperwork and gave me a date when they would submit the visa itself. That day plus two others came and went. Nothing was on the website with any updates, and the chat is an AI robot with no answers. I called two days after not hearing anything and was told the visa specialist assigned to me would not start work for six hours more. Not until I called multiple times and begged to be assigned to another person did anything move forward. The last agent, Michele did keep her word, and the visas were submitted that day and came back approved within 48 hours. Michele is the reason I went from two stars to three on this review.