I am a frequent traveller, but have a low tolerance (admittedly also a short fuse) for online application procedures that are not perfect. But I was attracted by the option of being able to pay online rather than a physical bank cheque being needed, but that's where it ends. The amount of time it took for me to fill out on the screen (still have to do some by hand so would have been quicker to print the blank form), decide whether or not to pay an extra $20 to upload passport style photographs (which annoyingly only appears half way through after you've already decided on the payment options), logout because of clicking a button twice, then try to login, generate an account with a password (didnt want to use facebook or google), and then try to work out how to get back to the site and find my visa information, and wonder when and how I would see a printable version of my application (I saw it there once - should have printed straight away) but now cant find it again, meant that I would have been better off applying directly to the embassy. Now I am unsure about several things including where I pick up my passport (I chose that option rather than mail) and visa (embassy or VisaHQ?), despite the email received from VisaHQ. And a couple of other details that don't seem to be identical to the consulate's information on their visa page. It is a horrid, sinking feeling to be unclear about a visa application, when it involves your passport, travel deadlines, and expensive air tickets. To be honest, I would prefer that my credit card were refunded so I could go back directly to the embassy site to apply there instead. Also, no-one answered the phone in Sydney, and I did not leave a message. Maybe I'll try again after lunch. No, still no answer.