Total waste of time and money. Let me explain why: 1. In case with the USA visa the role of VisaHQ is minimal. I could have filled in the form myself online but thought VisaHQ has the capacity to submit my application on their own. In fact VisaHQ did not add any value and simply forwarded my data onwards 2. I would fill in the application in one go while VisaHQ was very slow to process my application 3. When I asked for a sooner appointment at the embassy I was told there is no need since it usually takes around 5 business day. I told VisaHQ that I encountered a problem with TAL (Technology Alert List) previously so I expect my process to take much longer. The timing was bad for me since I didn't have a new GNIB card but did already have a GNIB passport stamp to prove my residency till 2020. I was ready to take the risk and wanted to go to the US embassy earlier and with no GNIB card rather than later and with it. I was assured going later is the best option. As a result everything happened the way I expected - I was put through TAL processing and I am not going to get my visa on time. This is exactly what I warned VisaHQ about but my concerns were ignored. 4. After the visa interview I updated VisaHQ about the situation but nobody could expedite the process Overall I feel there would be a higher chance for me to get my visa on time if I didn't engage VisaHQ at all. Besides this cost extra money and didn't add any value