I recently applied for a visa with Visa HQ, and was allocated Vlenia as my visa advisor, she sent me a list of documents required for my application. I submitted the documents, and she advised that I needed an appointment for biometrics. After 2 days she seemed very confused about the type of visa I was applying for and did not seem to know what was written on the visa HQ website. She requested for more documents a bank statement and letter for my employer which was irrelevant to the type of visa I was applying for , as when I got to the biometrics centre on Wilson street they did not require the bank statements and letter from the employer. Vlenia, also told my employer off in an email for writing the letter to Greece high commision which I found very unprofessional as those are the instructions on the Visa HQ website. I got the visa in the end and have just got back from my holiday, but the whole process of applying for the visa was more stressful than usual. The advisors I have dealt with in the past were very professional and polite. I only hope in the future the website is updated and staff familiarise themselves with the requirements on the website.