I am very satisfied with the telephone customer service - they were very helpful. I am not satisfied with the overall service - my VISA did not come in time for my flight, requiring me to cancel my trip, which was scheduled for 6/6. I received my passport in the mail and it states that the VISA was issued on 5/23. Why was there such a long delay in me receiving my passport back after the VISA was issued? I received my passport on 6/7 after I paid for overnight shipping. At this point, I am not sure if I can recommend VISA HQ to other members of my corporation unless there is a very long time between the trip and the VISA application.