Overall good process! Thank you for helping me getting a tourist Visa to China. I was kind of in the rush, so I paid extra for processing fast -3 business days. And I sent a prepaid overnight envelope to return my passport to me after process completed. It was easy to complete application and chat works very good for answering quick questions. Email are supposed to be received with status of process. I received prompt emails for documents received and ready to be submitted. The day they told me they will be submitting my application to the consulate, I kept checking my VisaHQ account status, and it was not updated neither email was received. The next day I emailed VisaHQ and agent about my status. They responded quickly and professionally, apologizing and telling me that my documents, in fact, were submitted the day before, as planned. Thank you !!! After that, I kept receiving emails with the status of my Visa, etc. Thank you! Overall it was a very easy process.