VISA HQ services are really confusing. We (me & my wife) applied for Singapore Tourist VISA fromMelbourne as we are Indian citizen, paid visa fees AU$ 104.50 per person total: AU$ 209.00. In the receipt it's written: "Single Entry Tourist Visa to Singapore for Sanjib Mukherjee with 5 business days turnaround at the consulate./ A$104.50. Single Entry Tourist Visa to Singapore for Sushma Mukherjee with 5 business days turnaround at the consulate./ A$104.50" When we went this morning (11/09/2019) to VFS office in Melbourne, they said we have to pay again fees @ AU$95.00 per person. We paid again AU$190.00. VFS said, VISA HQ has nothing to do for the visa and they are travel agent only and advised me to get return from them. I wonder how VISA HQ can accept online payment of A$104.50 per person against Tourist Visa fees. I felt cheated by Visa HQ service, when I called them for refund my money they refused.