I asked many times when my application could be submitted to the consulate and the agent just told me wait wait and wait , finally it turned out that the Richmond office in Toronto had submitted my application to the consulate but nobody remember to update the information on the website . However, the funniest part is I asked them for the reference number and told I did not have it yet, however , after a day I decided to mail the consulate myself and got the reference number in an hour ! Even the consulate was faster than them . And I logged in ICA to check my status and found that the submitted date is 6 days later than they told me . I am highly believe that the consulate must made a mistake because I have no reason do not trust VisaHQ!!!