I applied for Romania Visa and I was told that they will not represent me at the Embassy as Embassy does not allow it. It was all fine I was charged 10k for filling the application form, which I had to fill myself. 3k for on-site assistance where no-one came to Embassy as it was holiday for VisaHQ and not Embassy and Visa fee which certainly was refunded because the guy who was supposed to pay on my behalf did not come and I had to Pay by myself. the one star is for the refund only. Nothing else. There was poor communication from VisaHQ on documentation, availability and they were not at all aware of rules. If you can not provide service, please do not charge customers for it.