VisaHQ is a terrible service! Do not use them! They have no higher chance of getting the visa you need than you do yourself applying directly to the embassy. So save the $165 service fee and do not go through VisaHQ! My visa application was messed up incredibly, ruining my travel plans, it was very long and communication via email and phone was very poor. They do not make clear that they are charging you all this money and there is no guarantee you will get any visa at all. So SAVE YOUR MONEY and do not go through VisaHQ. They are a joke. Pia from the Sydney office was not understanding nor helpful with my application at all.