Given I have requested an Indian evisa online directly myself, I can't help but compare that to VisaHQ's process. The initial processing adds several days and is slow. The request to confirm that my prior visa had expired could have been captured as part of taking in that I had a recent visa, instead spinning a few days waiting for a separate email (which got buried in my inbox) to be responded to. If you're worried about asking too many questions up front, make this a conditional question that pops up only if you detect some potential concern around previous visas being active.