- not provided info regarding the timeframe for visa process - no info regarding the wrong picture (I had to do the new one on a day of my appointment) - no info regarding changes in fees policy (from 02.02.20 - exactly the day of my appointment; I’ve wasted almost two hours during my working time due to lack of communication to me) - no info regarding the payment in the visa center - no follow ups From the good point is only: - an appointment been booked for me So I really do not understand what did I pay for. In that case of really bad experience I would like to get a refund. As the only service I got, was a booking of appointment. Which I guess I could do by myself.