I had a bit of an issue and Visa HQ owes me a refund also of like R1200. VFS had issues with my paperwork so I had to run around that day to try and get new docs and then rush back to resubmit the paperwork, no one was there to pay for the visa application so I had to repay for the application. Celest helped to get the visa as she contacted someone in the NL or something, but it wasn't a great process and really would try and avoid VisaHQ if I could and rather just process everything myself, I just had to use them as it was a requirement from Uber. As soon as I am back to CT I will send an email to get the refund, however I don't have the account number as its a business corp card, I just have the card details. So honestly I do not know how I am going to do this. As I do not want to be taxed on my payslip cause of the charges and that.. but thank goodness I got my visa on Friday and flew out that very day, even though I had submitted my stuff 2,5 weeks in advance, but the visa place has issues with the booking tool, but I had no idea you could select the premium option or the walk in option as per there website, so a bit annoying. So i know for next time though..