I arrived from China and left my China Visa application with VisaHQ to apply for me while I quarantined. They took $280 from my credit card and then we found out that the China Visa office would not accept my visa application until 14 days had passed. In that time the restrictions on China visas tightened and there was little anyone could do. I collected my passport and documents from Visa HQ. And they have kept $170 for a service they could not fulfill. I realise that a visa service business must be struggling when there is little international travel, but this is too much money for failing to provide what they offered. They didn't even submit the application. When I asked for some of this returned they directed me to the terms and conditions of their service. That shouldn't relieve VisaHQ from behaving honourably. For those of you applying for a China visa when this crisis passes, apply directly. It's easy and that staff at the China Visa Centre are helpful.