I had a very disappointing experience at vision Express Nugent Park, Orpington. Angie was helpful and helped me choose a few pairs, finally settling on one pair. I waited two weeks for them to arrive and had them fitted. After a few days I developed pain on my nose bridge and behind my ears. They adjusted and I tried again, no better!!! After 7 trips I was getting very frustrated, they then suggested I bring my old glasses in and they would match them for fit. I again tried them for a few days, still pain and discomfort, so I decided to google the frame. I had been sold a pair of children’s glasses!! I’m 57!!! I went back to the branch and complained and told them that I had been sold these, Angie said that when I came in she thought my face was small enough to take children’s glasses!!! This hadn’t been disclosed at the time but certainly explains 7 visits for ill fitting. I explained that I hadn’t been charged for children’s glasses though!!! Instead parting with £609 for two pairs. I demanded a full refund which I have now received. I’ve since bought 2 pairs, far superior from Boots Orpington and saved £140 as well. I certainly will not be recommending Vision Express ever. Very poor service and not good value for money.