Vision Express Reviews

Name: Vision Express
Rating: 3.05

3.1 Rating 608 Reviews

49 %

of reviewers recommend Vision Express

Company Reviews

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Metrics

3.1

Based on 608 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible company to deal with not caring or compassionate I will never use again”

Helpful Report

Posted 8 hours ago

“As one of the earliest customers I can safely say that this Branch (Brent Cross) and the business as a whole that was at one time a place of excellence, has progressively deteriorated beyond belief. Seems solely focused on selling effort but failing to deliver, and miserably so. Most of the staff seems to be lacking training, are clueless and abrupt if you are lucky to access them. This is no longer a fit place for me prescription glasses … my eyes are too precious to me. So after nearly thirty years it’s curtains!”

Helpful Report

Posted 1 day ago

“I just had a conversation with Florian in Croydon store. They were extremely rude to me. I felt attacked when talking to them. They did not let me talk and cut me off every time I tried talking. When I finally tried to say something they cut me off again by repeating ‚can I finish’ in a very rude manner with annoyed tone in their voice. I almost cried after this conversation as I feel I was mistreated. I asked for their name to know who confirmed my contact lenses order and they hung up on me. I called in again and asked for their name and they told me the name of the person who made my order. I asked for their name again and they said they are not the ones ordering the lenses. I said I want to know who confirmed the order with me and they finally told me their name is Florian and promptly hung up on me again in the middle of me talking. This person needs an extensive customer care training! I’ve never had worse customer service experience and I work in customer service for the past 12 years. I’m beyond disappointed and this experience makes me want to change my opticians just so I don’t have to speak to this person again. What a horrible experience!”

Helpful Report

Posted 2 days ago

“I bought a pair of Rayban glasses from you 6 months ago, the frame completely snapped when they fell off a kitchen surface on to the floor (so not far). Took them in to my local store in Exeter, they would not refund me! The glasses cost nearly £300, all they seemed interest in was booking me in for my next ey test! Never again”

Helpful Report

Posted 1 week ago

“Very good service, I highly recommend.”

Helpful Report

Posted 1 month ago

“You could not have improved my experience because it was outstanding. The Macclesfield branch of Vision Express is truly exceptional with all the staff being so helpful and friendly. My personal experience was with the branch manager Zahid who was so calm and patient with me and he needed to be as I ended up buying three pairs of glasses including a pair of varifocal everyday use, computer glasses and a pair of varifocal Ray-Ban sunglasses. Overall a stelar and much appreciated experience and highly recommended high street shop and in my experience, there is none better. Have a visit, you will not be disappointed I assure you 😊 Mark A.”

Helpful Report

Posted 1 month ago

“I ordered a pair of glasses and all was fine. Then I checked price for these on other on-line sites and there was a huge difference - I paid £220 but other sites had them on foor £139. I rang to query the prices but was told as I had already purchased them there was nothing they can do even though they say that they will price match. Not good”

Helpful Report

Posted 1 month ago

“Glasses made with first eyetest total rubbish, had a second test and the figures were totally different. Then things got mislaid, when I finaly got my glasses they ended up no better than my old ones from a different optician to where I will be returning. People in Vision Express I must say were helpful and friendly, but the product was awful from the frames to the lenses.”

Helpful Report

Posted 1 month ago

“Didn't have a copy of my prescription even though entered in by a colleague when appointment booked”

Helpful Report

Posted 2 months ago

“I recently purchased spectacles from Vision Express spectacle for ₹4,000, expecting good quality. However, I was extremely disappointed with the product. The frame and lenses feel no different from low-quality local spectacles that cost a fraction of the price. The build quality is poor, and the durability is questionable. It is concerning that such subpar products are being sold at a premium price. Customers expect value for their money, but this purchase did not meet even basic quality standards. I would not recommend buying spectacles from this store.”

Helpful Report

Posted 2 months ago

“Prescription was wrong. I ordered glasses online using this prescription and can't use them. Specsavers rechecked eyes and the prescription was completely different. Vision express won't own up to the mistake. Very unprofessional company will not use again”

Helpful Report

Posted 2 months ago

“Had to have an eyesight retest at vision express high Chelmer Chelmsford after having a previous one at a competitors which led me to walking out in disgust at the treatment I was given. I must say that at vision express from the time i asked for an appointment to the rapid response given in retesting and overall care I was given was exceptionaly first class. I would like to pass on my grateful thanks to Nazneen Mulak the optomerist, Lottie the assistant manager and also the general manager Nigel who initiated the complete visit at a moments notice. Thanks again to all. Mr & Mrs Coe”

Helpful Report

Posted 2 months ago

“Just to make it clear, I give full marks to the opimitrist who did my eye test in Bracknell branch. It went downhill after choosing my frame and lens for my eyeglass. I didn't have my old eyeglass with me so i showed the receipt to my wife and she pointed out the numbers of "dispensing charges" that increases by £30 per line. 1- £30 dispensing charge for eye test 2- £60 dispensing charge for frame 3- £90 dispensing charge for lens... In total, I was charged £419 for a £130 frame, a pair of varifocal lenses and the eye test. I went back instantly and demanded a refund... If only I knew I get charged dispensing charges that increases by 30 per line, I wouldn't have bothered going there since every optician in town does the same for the eye test. In the end I gotten 2 pairs of eyeglass for £260 somewhere else and plenty of spare change. For those who had been there recently, I would advice to check their receipts for the so called "dispensing charge " and have them explain.”

Helpful Report

Posted 3 months ago

“Wrong prescription given service awful made me feel it was my fault they got my eye test wrong not me”

Helpful Report

Posted 3 months ago

“Hi my name is Clifford Gardner I want to get my eyes tested today in the angel branch and they are so helpful they can't do enough for you the young lady who checked my eyes noorjahan chowdhury she was brilliant and the other gentleman who done the measurements is name was tanveer khan he knew exactly what he was doing and the whole staff of brilliant I go every year I don't go to none of the other stores Specsavers I always go to vision express because they take their time and they know exactly what they're doing thank you”

Helpful Report

Posted 3 months ago

“Waste of time I'll be sticking to my previous opticians.”

Helpful Report

Posted 4 months ago

“Truly awful. They supplied 2 pairs of glasses that I had to return as the prescription they gave me was incorrect to the one I was given. So They agreed to replace the lenses and I got a text 4-5 days later to tell me they were ready. I went to collect them and unbelievably they were still wrong. So they checked the new lenses against the initial prescription & they were correct - apparently! So they gave me a new eye examination and it turns out the original prescription they gave me was incorrect - how this can happen is beyond me, the opticians are supposed to be experts. So now I’m waiting for the glasses to be returned to me with the new prescription, let’s hope these are correct. I accept that mistakes happen, but what I would like is for someone to actually be held accountable for the issues I have experienced. All I got when I asked how this could happen was a lot of shoulder shrugging and absolutely no willingness to take responsibility. I’m pretty sure that this review will fall on deaf ears but if I can stop it happening to someone else then I have done some good. Once this is resolved I will never go back to vision express.”

Helpful Report

Posted 4 months ago

“I had my first eye test and glasses ordered on 26/10/24 the staff I met that day were fantastic. I have received a message that my glasses are ready for collection, unfortunately after a few days I went back to change the lenses as they were wrong, I have met with a French gentleman he was so helpful and friendly he said that's not a problem and they can change the lenses and they will let me know when they're ready. Today 19/11/24 I went to pick them up and I have met with a lady I don't know her name, first she took long time to get the glasses from the storage or office however I can see her chatting and laughing with her colleague in the corridor but it was not an issue, however I saw it as unprofessional. When she gave me the glasses the frame was not the same ones I chooses at the beginning, but she checked on the system and she assured me they're same serial number and she is sure they're the one, obviously she is wrong as the ones I choose were black and the one she gave me is brown and I always hate brown colour, she said with unprofessional manner and careless attitude ((DO YOU WANT THEM OR YOU CAN HAVE REFUND?)) I told her I need my glasses I choose, I need to speak with a manager because I felt she will never help me with this attitude. She called a gentleman his name Saif, when he checked he found they're different glasses and they make an upgrade for me, I told him I don't need the upgrade glasses I need the ones I choose I don't like this colour, the lady replied ((WHY YOU DON'T NEED THEM THEY ARE MORE EXPENSIVE)) I said now you are forcing me to buy a glasses I don't like? I don't understand! She is gone without apologizing, she didn't offer to choose another frame, she hasn't offer any type of compensations, Saif did ask me to choose another frame but the situation was bad I couldn't stay more to choose and I will not wait another 1 month to get my very sample reading glasses, so I have asked Saif for refund. The attitude I had with your team member the lady, was very bad. I don't know the reason it was my first time meeting her, so maybe it is something about the race or colour or religion? Her attitude was insulting and rude. So now I ended up after 1 month waiting for my glasses with nothing! Just with a bad attitude from your staff. Please can you get back to me with an explanation why she was doing this? You can ask Saif for her name as she wasn't wearing a name badge.”

Helpful Report

Posted 4 months ago

“Awful experience was diverted 5 times due to lack of staff (however there was enough staff available to do the job done) rude employees and reception staff make you wait a lot when there isn’t even customers inside and then book you for the next week and get same treatment again they do not care about your time they just want to get paid absolutely horrendous I wouldn’t even give them this star. They also proceed to call you a lot of times in the week time and change your appoiment even though you might not be able to be there as you got work or other things to do I’ve been there 7 times for the same thing and still proceeded to be rude and ignorant would not recommend spending your time and money on this company just awful. On my last appointment I was poked in the eye by one of the staff as they were wearing nails just pathetic!!!”

Helpful Report

Posted 5 months ago

“Arrive 10 minutes late for an appointment due to roadworks and traffic. Waited a further few minutes in store whilst the only available staff member chatted away to another customer. Then to be told the optician did not want to take my appointment and i must rebook - next available slot in 2 weeks. I simply booked with Boots instead for next day.”

Helpful Report

Posted 5 months ago

Vision Express is rated 3.1 based on 608 reviews