I had ordered glasses at the Tesco Burnley Vision express and I received an email stating they were to be delivered between Sunday and Wednesday so on Wednesday evening my husband was at Tesco and I asked him to enquire to which he was told they were ready and I could go collect them the following day. I went to pick them up and the Receptionist Elaine was so rude to us and she was being rude to other staff members, she made us feel so belittled when I tried explaining the situation that I didn’t have a text it was my husband who had enquired, she was so rude and honestly did not want to be there. I noticed her being rude when I had my eye test but as I didn’t deal with her directly I brushed it off as her having a bad day but honestly how I was spoken to and treated today I will not be back, I understand things go wrong but just be nice to customers its not that hard, I will say all the other staff were brilliant but she has really turned me off ever returning!