This review is for the Chester le Street branch. Had a eye test done a week ago and they could not supply Ray Ban sun glasses of my choice with prescription lenses. I visited today 21.06.21 to ask for pupil distance and was told point blank I could not have it as I had not purchased glasses even though they could not supply. It would have took all of 30 seconds to give me said pupil distance and I had already said that I would be purchasing my "normal glasses" there. The manageress was rude and would not engage. Consequently I will not be going back there again. Disgusting service.