I decided to sign up for contact lenses as i hate wearing glasses. Had my trial in december and went back to sign up in january. Had an email off hermes 6th january to say they were expecting my parcel. Never recieved them. 3 weeks later i got them. Rang the customer care line twice. Was told by a lady called Sharon in an email she had ordered them again and id recieve them in 2 to 3 working days. Never had them so rang again and spoke to a man called Owen. He too said he would get them sent out to me. Didnt happen. In the end the store got them sent out to me. To be fair the ladies in the wrexham branch are lovely and helpful. So much for the customer care staff. Dont even bother contacting them. If i dont recieve my lenses next time i will be cancelling and going specsavers. Not happy. They good promisers but nothing happens. I will be just going in to the store now. Would never ring them again. Looking at some of the reviews im not the first its happened to. Mistakes happen i get that. Parcels get lost i get that but its how you deal with it and im far from impressed with the customer care staff. The man promised me 50 percent off the next 3 months. I bet thats an empty promise too.