Booking the appointment was nice and easy and the optometrist was fantastic, however the reception team all gave me different information when I tried to change my appointment. Also, even after covid, the staff did not wipe down the chin rest and forehead bar before putting my daughter on the machine. When I asked her to wipe it, she said they always do it after the patient leaves, but I have worked in optics and these things should be wiped down in front of the patient, otherwise the patient has no way of knowing that it has been done. Even the staff member doesn't know if the previous colleague wiped it down.