Arrived at my opt appointment at 01/04/23. I rang up firstly, because my appointment showed online it was cancelled. A rude women said I had missed my appointment and was nasty about it. After I had travelled for the appointment, then another man rang me saying this was false and my appointment was in 5 mins. Then I sat there for around 20 mins, to do the initial eye test. Once, sat down speaking with a man who takes the measurements, he was quite rude answered a personal phone call whilst dealing with me. Then continued to tell me I could klarna the glasses so I downloaded the app. But that’s a lie there’s no option. So then I paid 165 for JUST the lenses? All the glasses were more expensive than just reglazing my lenses aswell. Then he told me I would get a text to drop off my glasses in 10 days did i? No, so I rang up again and I was told that was not true and to drop them off now. Its been 11 days since I handed them in. I am using glasses that are like 3 years out of date (they recommended it) I’m having bad headaches and eye pain and there’s nothing I can do as I require glasses to drive and see its a JOKE. Worst company ever never had any issues and I will be switching to specsavers its a lot cheaper.