Having damaged my glasses, which I now understand are not that old - I visited the store to see if they could be repaired under whatever policy they VE have. The gentleman who attended me was very dismissive, offered no help. When I asked if he could check the system, I was informed the records won't be there now, and added we no longer stock that frame. However, when I rang the store today, a lady informed me that all my records were on the system - wondering then in that case, why was I treated with such a dismissive attitude when it came to customer service, left stranded with broken glasses - As I informed on the telephone, I will not be using Vision Express ever again.