I had a not-so-great experience recently that I wanted to share. My family has been going there for over two years, but this time was quite disappointing. We arrived 10 minutes late to our appointment due to unexpected traffic. Despite our efforts to rush to the shop, the optician, Mr. Aneeq Sawar, refused to do the eye check for us and didn’t care our situation but just focused on ready his stuff for leaving earlier as we were the last appointment of the day. 😔 I filed a complaint and provided the requested details, but it's been over a week with no response. 😒 The rescheduled appointment didn't go any smoother. I received conflicting information about payment for my kids' eye check, and the staff seemed disorganized and inability to provide consistent information. 🤔 I'm really bummed that our loyalty hasn't been valued. It's a shame they didn't take my complaints seriously. 😞 Honestly, I wouldn't recommend Vision Express based on this experience. Customer service needs a big improvement! I'll be looking elsewhere for eye care from now on. 🤷‍♀️