Dishonest and arrogant staff. I had an appointment of contact lenses on 10/08/2023 at 2:45 PM at Canary Wharf. When I booked the appointment, it said contact lens free assessment and trial. But doctor asked me to pay 35 pounds for an appointment and additionally the contact lens charge of what I buy. When I told him, while booking the appointment, it said free trial, he became rude and said we are not working for charity. When I told him I need to buy a particular contact lens, he said we have to place an order for the same and you have to book an appointment again where you will try the lens by paying 35 pounds and pay lens cost which you will buy. While leaving when I asked them where I can provide feedback, person at the reception asked for an email address and said sometimes link to provide feedback may not come. As they knew they were fooling around and trying to make money which they can put into their pocket, hence, they were anxious about the feedback.