I bought a pair of Rayban branded frames, two years ago, with prescription lenses, cost about £400 plus. Had my eyes tested two weeks ago, but told no need to change glasses as my prescription had not changed. This week I broke the arm off one side, it just came apart at the join. Took them in and asked for a repair, but told that it was not possible, despite previously having been told that “We don’t offer repairs, you’ll have to buy a new pair of frames…” So, not very happy. I looked online and it seems a number of companies offer paid repaired for about £20. Vision express need to stop treating customers as a “ Revenue Stream” Very unhappy, and my wife and family won’t be buying our future glasses there.