I tried 3 times to order 3 pairs of spectacles (£1,000). Complete shambles - I tried to alter my order next day by phone but after a hour on call waiting gave up and had to go to the store. I was told my order had been altered but when I went to collect my order found your staff had forgotten to process the altered order. I reordered and when I went to collect this order found that your staff had got my order completely wrong with all 3 glasses wrong. I then spent 5 hours in store with a nice member of staff who tried his best to sort out the mess but due to your companies rubbish system was told the only way was to cancel my live order and come back again in a few days to make a new order. Do you not realise that your customers have busy lives and asking us to spend hours sorting out your mess is completely unreasonable . I have gone to a professional company and will not use you again. If you go out of businesses it will not be much of a surprise why.