I visited my local Vision Express (Mansfield Four Seasons) last year for my regular eyesight test and for new glasses for this first time, as I wasn't completely satisfied with my previous opticians. The service was excellent. I purchased varifocals for the first time but lost them soon after.
I've had some sight issues recently that I believe relate to a new medication and was advised to get a checkup, just in case. I visited the same store for a sight test today and the service was excellent again:
- The optometrist started by asking why I'd returned for an eye test so soon after my last one, took on board what I'd said, and asked pertinent questions to ensure he fully understood my predicament, and proceeded to carry out a thorough examination. Throughout the process, he clearly explained what he was doing and why. He then explained his findings (no new issues with my eyes) and made suitable recommendations.
- I was then taken for photos to be taken of my eyes, at which point the assistant I dealt with was pleasant.
- When I selected my glasses, another assistant ably assisted me further and explained my options to ensure I made the right choice (she gave me the information in a clear manner and didn't try to lead me into buying something I didn't need). She then confirmed that my glasses could either be made up today and collected in about an hour or collected on another day. I chose to go back for them today.
- When I returned to the store, another person helped to ensure that the glasses were suitable.
All 4 people I dealt with today gave excellent service. They were all very helpful, polite, friendly, and easy to deal with.
I'm very happy with the outcome of today's visit and would highly recommend this branch to friends, family, and anyone else who needs to find a good opticians.
I'll definitely be back in two years.
Please pass my thanks to everyone concerned, as they all do a brilliant job!
6 months ago
Vision Express has a
3.1
average rating
from
591
reviews
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