Purchased two pairs of vari-focal glasses from the Barnstaple store four weeks ago at the cost of £734.40 and one pair came apart yesterday. My partner took them in for a repair today and was met with a bad attitude by whom I believe was the Manager. The black screw has been replaced with an oversized silver screw which stands out. This is an unacceptable level of service. She was given the option silver, brass or nothing. Terrible Attitude and poor service so I will exercise my right under the 100 day money back guarantee. This should have been dealt with in a professional manner which it was not. No better than the others, happy to take the money but won't back up with the promises.