Shocking company and shocking customer service. Will do all I can to help people avoid this company. After an optometrist discovered a disease in my eye she failed to do the basic and also written rule of a health care practitioner and refer me to a GP & or a hospital. I was ignored for 2 weeks and had to take action in my own hands. I obtained images that had been taken by vision express during my eye test and sent those off to my gp off my own back (this should have been done by them immidietly after my appointment this is part of their duty of care) i was referred to the hospital as an emergency within 48hours of my gp receiving the images vision express took. she was that concerned for my health after reviewing the exact same images she made me an emergency hospital appointment Nearly 2 years of hospital visits and tests, pain in my eye and suffering with very bad light sensitivity with no thanks to vision express. If had chosen to just ignore this and not visit my gp would I have lost my vision? How much pain would I have suffered? My GP immediately referred me to the hospital yet this absolutely shocking company and optometrist did nothing. Their customer service are just as bad and will palm you off and then apologise and admit in "hindsight" they should have referred me..yes you should have!! Don't put your health in this companies hands, they only want your money and will then do all they can to deny any responsibility