Truly awful. They supplied 2 pairs of glasses that I had to return as the prescription they gave me was incorrect to the one I was given. So They agreed to replace the lenses and I got a text 4-5 days later to tell me they were ready. I went to collect them and unbelievably they were still wrong. So they checked the new lenses against the initial prescription & they were correct - apparently! So they gave me a new eye examination and it turns out the original prescription they gave me was incorrect - how this can happen is beyond me, the opticians are supposed to be experts. So now I’m waiting for the glasses to be returned to me with the new prescription, let’s hope these are correct. I accept that mistakes happen, but what I would like is for someone to actually be held accountable for the issues I have experienced. All I got when I asked how this could happen was a lot of shoulder shrugging and absolutely no willingness to take responsibility. I’m pretty sure that this review will fall on deaf ears but if I can stop it happening to someone else then I have done some good. Once this is resolved I will never go back to vision express.