I just had a conversation with Florian in Croydon store. They were extremely rude to me. I felt attacked when talking to them. They did not let me talk and cut me off every time I tried talking. When I finally tried to say something they cut me off again by repeating ‚can I finish’ in a very rude manner with annoyed tone in their voice. I almost cried after this conversation as I feel I was mistreated. I asked for their name to know who confirmed my contact lenses order and they hung up on me. I called in again and asked for their name and they told me the name of the person who made my order. I asked for their name again and they said they are not the ones ordering the lenses. I said I want to know who confirmed the order with me and they finally told me their name is Florian and promptly hung up on me again in the middle of me talking. This person needs an extensive customer care training! I’ve never had worse customer service experience and I work in customer service for the past 12 years. I’m beyond disappointed and this experience makes me want to change my opticians just so I don’t have to speak to this person again. What a horrible experience!