I had my eyes tested at Northampton Town Centre branch. My appointment was not on the system as the optician had put their details in instead when they received the web appointment. I was in the store a total or 1hour 45 minutes. I was told I didn't need distance glasses. I was left to chose my own glasses on my own, only to then be greeted by the apprentice who asked me if I had looked through the draws for see if I found any others I liked. When I got home I realized they had put an old address on the paperwork from 15 years ago. the Shop was filthy and the staff were rude. I had my glasses delivered to a different store, as I refused to go back. When I collected them I couldn't see out of them and was told that I needed distance due to my prescription. I ordered some for this, a week later I could not see out of the reading glasses, so was told to have a retest only to find out that Northampton Town Centre had given me the completely wrong prescription. so I had to have both pairs re done. I finally got my glasses correct 3 weeks later from start to finish. I have been into the Market Harborough Store to have the readers adjusted as I couldn't get them to fit only to find out that I should have never had those frames as they are too small for my head. they have now corrected these within 2 days for me I have had to purchase another pair of glasses. The only store to actually give me excellent service. I have done a survey on line no one has contacted me. I have to wait for head office to send me a cheque for incorrect glasses. Very stressed out by the whole experience. I have since spoken to someone who had exactly the same experience in the store with incorrect prescription. Dreadful store would never return