if there was a rating lower than 1 star, it would be for Vision Express. they are deficient in service, respect for the customer and their products are probably FAKE replicas and very poor quality. I had two bad experiences as a customer when I acquired contact lenses and glasses. the soft toric lenses of their own brand, are very uncomfortable, after a couple of hours they dried my eyes and irritated them, I been using lenses over 20 years and these have terrible oxygenation. not satisfied with that. without my authorization Vision Express, debits from my account without my authorization 2 months payments that were already payed. Refunds took 4 months after discussing several hours on the phone with employees who did not cared what happened to you. At the same time, together with the lenses, I bought BVLGARI lenses of £ 400, which after 1 year had gone through two microfractures, I took this to ask for an answer regarding the quality of the product, my spectacles were retained for two weeks without any call to pick them up, despite my several call requesting abut what happened with them. no mails or call. I went to his point of sale and the advisor told me that there was nothing to do for my glasses AND He THROW THEM IN A VERY DISCORTED WAY IN HIS DESK. the glasses were never sent to quality control for two simple reasons: I never received an email despite my phone requests and the employee refused to let me see the answer of the supposed center that had controlled them. When I asked him to let me see the document with the answer regarding with that supposed check, he crumpled the letter in his hand and he did not let me see it. this gives me to think that the products they sell are not original because they are not responsible and never send them for review, also one of their managers refused to sign and seal the BVLGARI guarantee model because their company's policies, in theory They handle everything with their own invoices and do not send any item for proper control to their original sellers. for good stay away from this scumbags !!!