Staff at Lincoln seemed incompetent and unhelpful. During the eye test the optician asked which of the two images is "rounder", I don't think this is the correct question. I think using the correct language during the questions is important, so that they get the correct information. He also asked questions then immediately prompted me with his own answer to the question instead of waiting for mine. (I was not even being slow) I think these factors invalidated the eye test. I didn't think the resulting prescription was right but they wouldn't take any steps at all to review or verify it and didn't seem to want to help, they just wanted me to take it as-is or leave. I left without getting the service I came for. I'm shocked that the service at Vision Express Lincoln doesn't meet a baseline level of acceptability and that the staff seem to be slightly arrogant when the flaws described above are clearly visible even to us with poor vision!