Trustpilot reviews Categories Log in Sign up For companies profile image of Nigel Davies Nigel Davies United Kingdom Review of Vision Express Nigel Davies Nigel Davies 1 review Star 1 Star 2 Star 3 Star 4 Star 5 3 days ago Dreadful customer service I booked an appointment for a contact lens check at the Tesco Extra Wrexham branch of Vision Express. When I arrived I was told that there would be a delay as the technician was there to repair a lamp. Fair enough. However, 15 minutes later I was annoyed to see another patient called in for their immediately as they arrived. At the same time a technician came out to reception to say that "it's all sorted" and left. After waiting for half an hour I decided that I'd waited long enough and said that I was going to cancel my appointment, only to be told that the technician was still there. What has made this even more annoying is that I have subsequently sent 2 emails of complaint to customer services but have not received a reply in spite of their 48 hour promise. Finally, the advertised phone number for their customer services isn't recognised! I would not trust my eye care to these people.