i ordered my sons glasses 2 weeks ago and paid for them at the same time was told it takes up to 10 working days for them to come to store and they would phone me when they came in I told them its urgent as his glasses are completely broken beyond repair and he cannot see anything without them .I phoned the store on Friday 12 april was told they would be here today 17th april so just phoned them now to be told they haven't come in so they phoned labs who make there glasses to be told that the lenses wasn't any good and they knew this 3 days ago but didn't bother to let the store or anyone know so now they are saying another week if the next lenses are ok I thought VISION EXPRESS ment fast not waiting weeks once I receive these glasses my son urgently needs I will not use vision express again and will not recommend them to anyone I am due for my eyes testing and new glasses but will not be using vision express ever again when I spoke to store manager adam Blackburn he apologised but he could not give me the labs phone number so I could complain to them direct as I think its disgusting that the labs have not informed the store about this so maybe vision express need to sort there supplier out