I paid over £100 for 2 pairs of glasses, 1 DVB and the other Calvin Clein Jeans from the Leicester Store in Tesco at the Beaumont Leys shopping center. My husband also paid for 2 pairs of glasses on the same day. We were told it would take around a week at the beginning of March 2019, we received the text on 25th March to tell us they were ready but by this time we were out of the country on holiday without any new glasses. When we did collect them they did not have the cases to go with the glasses and gave me Ralph Lauren cases instead. Does this now mean that some poor sucker will purchase Ralph Lauren glasses and have no cases? I complained to customer services who in all fairness took action and had the store correct the error. However, the store sent me 2 replacement cases without packaging and lens cleaners, one of the cases had 2 scratches on. The stores service is below par, when you pay for new in mint condition products you expect just that. Not only did they send me what looks like none new cases they put them in a carrier bag they give you when you get glasses in store and sellotaped it and put it in the post, how unprofessional. Appalling, vision express need to correct the actions and service of this particular store asap. It is giving them a bad name and as it is in a Tesco score it is reflecting on them also. I have contacted their customer services again today and will be posting the outcome on here too.