Vision Express Brent Cross used to be a good store hence why I gave it 1 stars. now I would give it nothing if I could. the staff now do not care about the customers. I walked into the store today. Stood in front of the 'Welcome Desk' had the staff ignore me for a good 10-15 minutes even though several members of staff had come to the desk. I was eventually served. I had previously bought a pair of ray-ban sunglasses from them. I asked to have new lenses places into the glasses and the current ones that I own are peeling and flaking. I asked the member of staff the cost of replacement lenses (the member of staff did not look at the screen) and was told instantly that the cost of the lenses were three times the cost of the glasses at full price on the Ray-Ban website. I also went to Ben Mirkin in Brent Cross and was told the replacement lenses including fitting would cost me £70 Clearly the staff no longer care about there customers. I will no longer recommend vision express.