Vision Express in Lichfield has been my regular opticians for years. They have always been very friendly and proffessional, particularly the optometrist who has been there for about 19 years. I have just paid over £800 for my 2 pairs of existing glasses to be reglazed with varifocal lenses. I visited the store this week to collect both pairs and upon being seated at a desk was surprised to see literature advertising a half price offer on the very lenses that I was being fitted with that day. When I questioned this I was told that this was a new offer and could not be applied to me. I asked to speak with the manager but she was out. Whilst I appreciate that there needs to be a cut off date, I did feel that an adjustment might be made as I had not even taken the glasses off the premises and bearing in mind my longterm loyalty {and my husbands} at no little expense over the years. If they can afford to make this type of offer maybe they are charging us too much in the first place!!