I bought a pair of very expensive (315 £) lenses and they fitted them to my brand new frame. After using them approximately a year l noticed symmetrical scratches on the lenses. Assessing them l realised the cause of the scratches were the arms of the frame. I returned the glasses to the Colchester store on Sunday. The staff told me to pop in on Monday to talk with the store manager. I went there but they kept me waiting. After repeating my request twice l could see the store manager. He didn't accept the responsibility blaming me to give them unsuitable frame. I said l am not a specialist you're the specialist. Why didn't you assess this frame? Why did you fit the lenses to this frame? If it wasn't right frame you shouldn't have fitted them to this frame. He kept refusing their responsibility. As a last chance l said l will tell everyone that you're not accepting your failure and responsibility. He pushed me out of the store. I left the store and he followed me outside and tried to push me away from the neighbourhood of the shop. I said l am in a public space you don't have right to push me away. He started to stand just next to me in a threatening manner. The distance was only 20 cm between us. On top of this he started to accuse me of threatening him. I said no. You're threatening me by standing next to me very close. After a while he went back to the shop and l walked down street. It was an awful experience. I will never buy something from vision express.