Uggghhhh Such a bad experience has left me shaking today. The attitude of staff leaves a lot to be desired. It appears that there isn’t an optician on-site and one has to wait for the right day when an optician will be in. Eye test and ordered my expensive new pair of glasses on 16 Jan. Everything was fine with the eye test. The optician very helpful. I couldn’t make my mind up on a frame and ended up going for a more expensive one. I have astigmatism and am struggling to see at night and decided 2 days later to try contact lenses. I was notified yesterday (21/01) that contacts are ready but no optician until 27/01/20. Seriously? Your business is an optician and you don’t have one on-site? It’s not that there were no appointments, there was physically no optician. Really bad customer service who left me feeling emotionally angry (more of a rage really). Am afraid that this ‘don’t care’ attitude and attempts to make me, the customer, feel to blame, don’t actually work with me. I will be going elsewhere. As warned, I will not be back and will be posting my story to social media. You had me as a first time customer a week ago. Today you lost me forever.