I have been a customer of vision express for 4 years now. This year their customer service for some reason has got terrible. I am not blaming the staff as I think there do their best. I ordered my new glasses and had the incorrect lenses in both sets. It got worst as they cancelled my follow up appointment. I asked for my £350 to be refundunded and managed to get in to see another optician there on the day. They apologised for the error. It's been 6 weeks all in. Tried calling them numerous times with no luck to see if they had arrived. Finally got through on the phone only for them to say they text me to say they were in. Why don't they email? Which I never received. It's a shame they have been very good in the past. Will not be back after I have hopefully collected my latest pair. If they are correct. Sort your customer services out Vision Express. You have loyal customer's that have run out of patience.