Vision Express had taken over my old Opticians and the service is definitely budget, whilst prices are not. I visited to ask about getting an arm on my Silhouette glasses fixed. I was told that this was not possible and was offered a single Silhouette frame they claimed they had left over. They offered me this at a price of over £300. Needing glasses and following my eye test, (I am Type 1 diabetic), I bought the cheapest glasses they had at £78 and these are fine. I've since learned that my Silhouette glasses could have been repaired, although the shop claimed to have no records of my purchase, which was some time ago. It appears that all old records from Robinsons Opticians have been lost. Because my particular glasses were unidentified, Vision Express were unable to replace the arm. They then offered me again the one item they had in stock, giving me a price substantially higher than the one I was first quoted and then offering a 'discount'. I have since learned that a simple repair would have cost me significantly less than £100. From the outset, the staff demonstrated a complete lack of awareness of my product. I will be seeking another optician.