I've been going to Vision Express for many years & have had an excellent service up until now. I went for an eye test because I was due for one. I had a new prescription for vari focals & I received a txt a week later to pick them up. I tried them on there & then, & I queried the prescription. I couldn't really see through the reading part of the lens, but could see through the distance part. The guy said to me I need to get used to vari focals, try them for a week or so. I said I loved my previous vari focals & didn't need to get used to them, I repeated I couldn't see through enough of the reading lens. He persuaded me to go away & try them. Anyway, I did that, but I just couldn't use them, I couldn't see properly. So, just over a week later, I took them back, a guy was really helpful & asked me to read through them, he saw what a strange angle I held my head & the paper I was trying to read. He got me to look left & right & straight at him....He realised the reading lens was too small & too low. Not enough reading lens for me to actually see through. He apologised & said he'd send them away & mark them as urgent so I could get them back quickly. Over a week after, so no quicker than usual, I got a txt to say my glasses were ready to collect. I go in to the store & the guy brings out a tray with glasses in it. They are not mine! They're someone else's glasses. He looks on the computer & tracks mine down....not even ready yet! So another wasted journey. I'm yet to receive a txt message to say my glasses are ready to be picked up. Rubbish service