Do not use vision express unless you want to wait for 15 weeks from getting my initial eye test to finally cancelling my order. Firstly they gave me the wrong prescription and had to have a second eye test. Then when I got my glasses one of the arms fell off, then being told they were ready, infact the lab had broken the lens. The lab broke then the third pair. After 15 weeks of appalling customer service I finally cancelled the order. Having admitted their responsibility and offering no compensation I went to Boots and got my new glasses within 2 weeks. I would never use Vision Express again.