I did not receive the proper information when l first made the order( kensington branch). You close the branch and tell me that my order will have to be pick up from Chelsea. I'm fine, understand..but you said that in less than 2 weeks we should get out glasses. Chelsea kings road: You do not answer to your branch phone (ever. Called even on Friday multiple times) and when you finally do so after several calls, you tell me that you will check for the information i asked for and that you will call me back in less than an hour and zeroooo phone call back . I have to go to the branch to be able to receive an information about my order! ( chelsea kings road branch). First you say that l should receive them in less than 2 weeks. Now l have to wait up to 3 months for my glasses????? When you know you have a problem with an order, you can't come up with a solution ? Or at least announce us ? Maybe in 3months l will have to make a new eye test . How can you wait 3 months for glasses !!!! How ! And you do not have good communication skills + team cooperation in your branch! For your map location and "name" l had bigger expectations from this company. I will never recommend this company and this Kind of service !